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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Isaac Lloyd

May 6, 2026

5  out of  5
rating by Isaac Lloyd
"Nicolas was very helpful. He made the process from start to finish very simple. He was able to find me a plan that worked well for my budget and also the coverage that I needed."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Chattanooga to know that you had such a wonderful experience with us here on State Farm Agent Jake Moss’s Team."
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Nils Lewis

May 4, 2026

5  out of  5
rating by Nils Lewis
"Customer service and accessibility are key for me, ideally with someone in/near my neighborhood so I can support local. I shopped around, and the customer service here got my business (with competitive prices and aforementioned local being prerequisites). On the fence? Just go with Jake and save your time."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Jake Moss’s Team."
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Sonia Markum

April 28, 2026

5  out of  5
rating by Sonia Markum
"Very friendly and timely service....great price!!"
We responded:
"We appreciate your review, Sonia. We are so happy that you had such a wonderful experience with State Farm Agent Jake Moss’s Team here in Chattanooga ! "
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Josh Gowan

March 26, 2026

5  out of  5
rating by Josh Gowan
"This was by far the best experience I have had with any insurance company. Nicolas was extremely professional and made the entire process very quick and easy. Their rates and coverage options were also much better than the other quotes I have gotten from other insurance providers."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Jake Moss’s Team here in Chattanooga . "
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Dave Miller

March 15, 2026

5  out of  5
rating by Dave Miller
"Excellent experience with Jake and his team. They were very responsive and securing new auto and home insurance fast and easy."
We responded:
"Dave, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jake Moss’s Team—we are always here to help!"
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GRASIELA LONGORIA

March 1, 2026

5  out of  5
rating by GRASIELA LONGORIA
"I had a great experience working with Jake Moss and his team. He helped me review my coverage and ended up saving me money without sacrificing protection. The process was smooth, honest, and professional from start to finish. I truly appreciate doing business with people who take the time to explain things clearly and treat you with respect. Highly recommend."
We responded:
"GRASIELA, thank you for your wonderful review of State Farm Agent Jake Moss’s Team!"
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Jamey McCurdy

February 24, 2026

5  out of  5
rating by Jamey McCurdy
"A while back I had a bad experience with an insurance company and was only days away from having a lapse in coverage and I called Jake panicking but Jake calmly told me he thought he could get me fixed up and he did. Now I've got a good plan and save quite a bit after he helped me bundle several. Glad we still have people that look out for folks like he does."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Kyle McGuire

February 13, 2026

5  out of  5
rating by Kyle McGuire
"Great customer service & great rates thanks Jake 😁"
We responded:
"Thank you for the fantastic review, Kyle! We are always here to help with your insurance needs here in Chattanooga . "
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Travis Thornton

December 30, 2025

5  out of  5
rating by Travis Thornton
"I had a great experience working with Jake Moss at State Farm. The whole process was easy and stress-free, and everyone I spoke with was friendly and professional. Nicholas especially was a huge help — he took the time to explain everything clearly, answered all my questions, and made sure I was getting exactly what I needed. It really felt like they cared instead of just trying to rush me through. Highly recommend Jake Moss and his team if you’re looking for solid insurance and great customer service."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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William Calhoun

December 30, 2025

5  out of  5
rating by William Calhoun
"Super nice and knowledgeable. Always get a good laugh when I visit the office. Great guys."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Brandie Orick

December 16, 2025

5  out of  5
rating by Brandie Orick
"Great people && work great with you in hard situations!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Blake

December 4, 2025

5  out of  5
rating by Blake
"Great to work with and the service is top notch. Plus it’s pretty cool to have a real-life “Jake from State Farm” as an agent!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ben Markum

December 4, 2025

5  out of  5
rating by Ben Markum
"Jake and Nicholas were very professional and helpful. They returned my phone calls and emails promptly. They went above and beyond in meeting my needs. I would recommend anyone reading this post to give them a try. You will be glad you did!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Harper Bridges

December 4, 2025

5  out of  5
rating by Harper Bridges
"Jake is the best at what he does - he is so personable, knowledgeable, and patient. He really makes you feel like you are his only customer, which is rare to find these days!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Branson Scott

December 3, 2025

5  out of  5
rating by Branson Scott
"Great guy great place you should definitely use Jake!!"
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kenneth cuadra

September 27, 2025

5  out of  5
rating by kenneth cuadra
"Great team! Nicholas was super helpful with my insurance needs. Jake was professional and very friendly!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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elizabeth hernandez

September 26, 2025

5  out of  5
rating by elizabeth hernandez
"Jake went above and beyond to find the best quote that worked for my budget and met all my needs. He is extremely patient and does not over sell what you don’t need. I’m extremely grateful."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Michelle Ackley

September 10, 2025

5  out of  5
rating by Michelle Ackley
"Jake has taken such good care of us and our insurance needs! He was able to take care of our needs at a very good cost, and is always available to answer questions or take care of concerns! I highly recommend seeking insurance services with Jake at State Farm!"
We responded:
"Thank you so much for taking the time to leave us a review Michelle, I am so grateful for your business. If you ever need anything just stop by! "
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Deborah Lehigh

September 10, 2025

5  out of  5
rating by Deborah Lehigh
"When my longtime SF agent retired, I was assigned to Jake Moss. Given the current trend in corporate America to automate everything, forcing even older people like me to struggle with online service requests which my other agent had always done for me, I was nervous about a younger agent. I worried for nothing. Jake has been extremely accommodating, walking me through any required online work as needed. He responds quickly to requests and makes sure all goes well. Highly recommend."
We responded:
"Thank you very much for the kind words, I am honored to be your agent and look forward to the years ahead! "
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Nikolas Nieves

September 9, 2025

5  out of  5
rating by Nikolas Nieves
"Nicolas is the guy to go to, so polite and helpful would him recommend to anyone!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jeremy Nuckels

September 2, 2025

5  out of  5
rating by Jeremy Nuckels
"Jake took care of my requests very fast with no issues at all. He was very friendly, made sure I was satisfied and let me know he was there if I needed help with anything in the future. Great experience."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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MACHELLE HALL

September 2, 2025

5  out of  5
rating by MACHELLE HALL
"I appreciate being able to speak to an agent and get information first hand!! Thank you Jake for helping us add vehicles and save money!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Justice Peacock

September 2, 2025

5  out of  5
rating by Justice Peacock
"If I ever I need help with something, Nic is the automatic guy I go to! He’s always more then willing to go the extra mile to make sure things get done the right way!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Hannah Clark

Hannah Clark

August 29, 2025

5  out of  5
rating by Hannah Clark
"Jake was awesome!! Very kind, helpful, and quick with getting my car insurance set up. Saved me over $120 a month! Thank you Jake!"
We responded:
"Hannah thank you so much for the kind words! We are so happy to help our locals find coverage that fits them, let us know if you ever need anything! "
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Mikalia S

August 27, 2025

5  out of  5
rating by Mikalia S
"He's absolutely amazing. He always goes above and beyond, always gets back to me quickly and answers any questions I may have. He also takes the time to make sure I understand everything and that I'm happy with the end result."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"