State Farm® Insurance Agent Jake Moss

"I had several issues with my apartment complex and Jake went above and beyond in helping us! He provided us all the information we needed in a very stressful time and he even reached out to several other involved parties to try and resolve the situation on our behalf. Having him as our insurance agent with State Farm makes us feel like we are secure and definitely made the right decision choosing insurance. On top of that he is incredibly responsive and reachable. I highly recommend choosing him and his office!"

"My best experience ever getting insurance. Jake is awesome at what he does,and very kind and goes above and beyond to find the best for his customers. Glad to be a State Farm customers again."

"Jake is the best agent in Chattanooga! Super knowledgeable and cares for his policyholders and their families."

"Jake Moss is incredible and so is the staff. Nic was really incredible and put his best foot forward going above and beyond the call of service!!"

"Jake is an outstanding agent and individual. He is a great person who cares about his customers. I highly recommend you working with him."

"I’ve had to get 2 cars in the past couple of months. Great customer service and got everything I needed done very quickly."

"We commend Jake Moss for his excellent work for his clients and customers, including our mutual clients!"

"Jake was amazing! We decided to buy a house and were told the closing was in a few weeks. He got everything together for us so quickly! We are actually ahead of schedule! 10/10 recommend!"

"I’ve been friends with Nicolas Stutchman since about 2015. While I’m a year older than him, I look up to him in a lot of ways. This is a man of conviction, determination, diligence and generosity. State Farm is a great company, and he’s a great worker."

"Literally the worst experience I’ve ever had with an insurance agent. Jake Moss hung up on me mid-conversation and never called back. He was argumentative, dismissive, and quick to blame rather than help. Instead of offering solutions or clarity, he made me feel like I was the problem. If you’re looking for responsive, respectful customer service—look elsewhere. I miss Larry Pyatt's team and am sad he retired. EDIT: Jake, your response here actually reflects the exact behavior I was calling out. It feels generic and dismissive—more about saving face than taking accountability. You hung up on me, didn’t call back, and told me you couldn’t cancel my autopay. When I spoke with another agent, I was told only agents can cancel autopay—meaning you either didn’t know how to do your job or weren’t willing to help. That’s not a misunderstanding. That’s unprofessional. I’ve moved on, but I left this review so others know what to expect. I hope you take that seriously."

"Always a pleasant experience when I have to deal with anyone at the office. Very friendly and knowledgeable and always very helpful."

"Great experience working with Jake! Highly recommend"

"Anytime I need help with something, Nic is the guy I go to. He’s always willing to go the extra mile to make sure things get done the right way."

"Nic Stutchman is a very thoughtful, patient and caring young man. He’s a great representative for the company he works for!"

"Very customer focused. I am new to this office but so far I’m impressed. Keep up the good work"

"This the Best Agency I’ve ever seen Great Rates"

"Very helpful with all my questions with auto and home insurance. Thank you for your friendly service!"

"Jake Moss State Farm was great! Everyone is sweet and helpful. Nicolas was so helpful and walked me through any questions I had about the policy I got. Would highly recommend!"

"Amazing experience and very friendly staff! They answered all of my questions and had a great attitude! Highly recommend!!!"

"Very friendly customer service they were lots of help"

"Awesome help with my auto insurance questions and service. Very friendly team! Highly recommend👍🏼"

"Jake and his team are world class. Knowledgeable, friendly, and professional. I appreciate his personal touch and integrity. He is truly a good neighbor."

"Jake and his team made the entire process seamless. He made sure we were comfortable and walked us through rates and policy options. Highly recommend!"

"Jake was very helpful and explained lots of different options for me I wasn’t aware of. He was also patient and good with following up. I’m very happy with the service. Thank you Jake!"

"My agent and his team were super friendly and thorough. Really took the time to get to know me and I ended up saving a lot of money! 10/10"